Terms of Service

Terms of Service

Last updated: October 13, 2026

  1. Website Operator

This website is operated by Shenzhen Sencan E-Commerce Co., Ltd., trading as Zelvanil. References to “Zelvanil”, “we”, “us” or “our” refer to that company.

These Terms apply to your use of our website. Purchases are also subject to our Terms of Purchase, Shipping Policy and Return & Refund Policy.

  1. Website Use

You agree to use the website lawfully and not to interfere with its operation, attempt unauthorised access, submit fraudulent information or misuse its content.

  1. Product Information

We aim to provide accurate product descriptions, photographs and pricing. Colours may appear differently depending on your screen settings.

If you believe a product materially differs from its description, contact our support team so that we can review the issue.

  1. Pricing and Errors

Prices and product availability may change. For an accepted order, the applicable price is the amount confirmed for that purchase.

If a material pricing or information error affects your order, we will contact you to explain the issue and available options before proceeding.

  1. Orders

Orders are subject to availability and acceptance. We may review an order where necessary to address suspected fraud, payment issues or significant errors.

If we cannot fulfil an order, we will notify you and arrange any refund due.

  1. Delivery and Returns

Please review our Shipping Policy for delivery estimates, shipping charges and tracking information.

Please review our Return & Refund Policy for the 30-day return window, eligibility conditions, return costs and refund processing arrangements.

  1. Intellectual Property

Website content owned by us or our licensors may not be copied or used without permission, except where permitted by applicable law.

  1. Third-Party Services

Certain services, including payment processing, are provided by third parties. Their own terms and privacy policies may also apply to your use of those services.

  1. Responsibility and Consumer Rights

We do not exclude or limit any liability that cannot lawfully be excluded or limited.

Nothing in these Terms removes mandatory consumer rights or remedies available under applicable law.

  1. Changes to These Terms

We may update these Terms for future website use. Changes do not remove rights arising from purchases already made.

  1. Contact Information

Zelvanil is operated by Shenzhen Sencan E-Commerce Co., Ltd.

Business Address:
Unit 39H-M59, Fortune Tower, 88 Fuhua 3rd Road, Gangxia Community, Futian Subdistrict, Futian District, Shenzhen, China

Email: service@zelvanil.com
Phone: +86 755 8329 0030

Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Standard Time (UTC−8)