Privacy Policy
Privacy Policy
Last updated: October 13, 2026
Zelvanil is operated by Shenzhen Sencan E-Commerce Co., Ltd. References to “we”, “us” and “our” in this policy refer to that company.
This policy explains how we handle personal information when you browse our website, contact us or place an order.
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Information We Collect
Depending on your interactions with us, we may collect:
• Your name, email address and telephone number.
• Shipping and billing addresses.
• Order and transaction information.
• Messages and information provided to customer support.
• Device and browsing information, including your IP address, browser type and interactions with our website.
Payment details are handled by the relevant payment service providers, whose own privacy policies also apply to their processing of that information.
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How We Use Information
We use information to process and fulfil orders, provide delivery updates, respond to enquiries, handle returns and refunds, maintain our website, prevent fraud and meet legal or accounting obligations.
Where applicable, we use contact information for marketing communications in accordance with your preferences and applicable consent requirements.
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Service Providers and Other Disclosures
We may share information necessary to provide our services with:
• Shopify, which supports our online store.
• Payment service providers processing transactions.
• Shipping carriers and fulfilment providers delivering orders.
• Technology providers supporting website operation, security and customer service.
• Analytics or advertising providers, where those services are used and subject to applicable privacy requirements.
We may also disclose information when required by law or necessary to protect legal rights.
We do not sell or rent personal information for money. Certain advertising-related disclosures may nevertheless be treated as a “sale” or “sharing” under applicable privacy law, depending on the technologies used.
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Cookies and Similar Technologies
Our website and service providers may use cookies or similar technologies for essential store functionality, security, preferences and, where enabled, analytics or advertising.
You can manage cookies through your browser settings. Where a website privacy preference tool is available, you may also use it to review or change your choices.
Disabling certain cookies may affect website functionality. Browser settings alone may not control every tracking technology.
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Data Retention
We retain information for as long as reasonably necessary for the purposes described in this policy, including completing orders, resolving disputes and satisfying legal or accounting requirements.
Retention periods depend on the type of information, the reason for processing it and applicable obligations.
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International Processing
Our operating company is based in China, while our store and service providers may operate in other countries. Your information may therefore be processed outside the country where you live.
Where required, applicable safeguards must be used for international transfers.
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Your Privacy Rights
Depending on your location and applicable law, you may have rights to request access, correction or deletion of your personal information, receive a copy of certain information, object to or restrict processing, withdraw consent, or opt out of certain advertising-related uses or disclosures.
Contact service@zelvanil.com to submit a request. We may need to verify your identity before responding. Certain information may need to be retained to meet legal obligations.
You may unsubscribe from marketing emails using the unsubscribe option in the message, where provided.
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Information Security
We use reasonable safeguards to protect personal information. No internet transmission or storage method can be guaranteed completely secure.
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Policy Updates
We may update this policy when our services or information practices change. The current version and its update date will be displayed on this page.
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Contact Information
Shenzhen Sencan E-Commerce Co., Ltd.
Operating brand: Zelvanil
Business Address:
Unit 39H-M59, Fortune Tower, 88 Fuhua 3rd Road, Gangxia Community, Futian Subdistrict, Futian District, Shenzhen, China
Email: service@zelvanil.com
Phone: +86 755 8329 0030