Shipping Policy

Last updated: October 13, 2026

This policy applies to purchases from Zelvanil, operated by Shenzhen Sencan E-Commerce Co., Ltd.

  1. Shipping Destinations

We currently offer standard delivery to the contiguous United States, comprising the 48 adjoining states and Washington, D.C.

We do not currently offer delivery to Alaska, Hawaii, U.S. territories, APO/FPO military addresses or P.O. Boxes. Please provide a physical street address at checkout.

  1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Business days exclude Saturdays, Sundays and public holidays.

Processing time is separate from shipping transit time. If we become aware of a significant processing delay, we will notify you using the contact details provided with your order.

  1. Shipping Origin and Delivery Estimates

Orders for U.S. customers are dispatched from within the United States.

After dispatch, standard shipping typically takes 3–7 calendar days.

The total estimated delivery period consists of 1–3 business days for order processing, followed by 3–7 calendar days for shipping.

Delivery estimates are not guaranteed arrival dates. Severe weather, public holidays or carrier disruptions may cause delays.

  1. Shipping Charges

Free standard shipping is available when the merchandise subtotal is US$50 or more after discounts, excluding taxes and shipping charges.

For orders below US$50, the applicable shipping charge will be displayed at checkout before payment.

  1. Duties and Taxes

Any applicable import duties associated with fulfilling your order are covered by Zelvanil. Customers will not be asked to pay an additional import-duty charge to receive their order.

Any applicable sales tax will be displayed at checkout before payment.

  1. Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

The carrier may need time to publish the first tracking update after receiving the parcel.

  1. Delayed, Lost or Missing Packages

If your order has not arrived within the estimated delivery period, tracking has stopped updating, or tracking shows delivery but you have not received the parcel, contact service@zelvanil.com with your order number.

We will review the available information and work with the carrier to investigate. Depending on the findings, we will arrange an appropriate resolution, which may include replacement or refund.

A “Delivered” tracking status alone does not automatically close your enquiry.

  1. Shipping Address Changes

Please check your delivery address before completing payment. If you notice an error, contact us immediately.

We will attempt to update the address where possible. Changes may no longer be available once the parcel has been dispatched. If an address error causes a delivery issue, we will explain the available options and any applicable costs before proceeding.

  1. Company and Contact Information

Zelvanil is operated by Shenzhen Sencan E-Commerce Co., Ltd.

Business Address:
Unit 39H-M59, Fortune Tower, 88 Fuhua 3rd Road, Gangxia Community, Futian Subdistrict, Futian District, Shenzhen, China

Email: service@zelvanil.com
Phone: +86 755 8329 0030

Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Standard Time (UTC−8)

We usually respond within 1–2 business days.