Terms of Purchase

Last updated: October 13, 2026

  1. Seller Information

Purchases through Zelvanil are made with Shenzhen Sencan E-Commerce Co., Ltd., which operates this store.

  1. Before Ordering

Please review the product description, available options, total price, shipping charges and delivery address before completing payment.

You are responsible for providing accurate order and contact information.

  1. Order Confirmation and Acceptance

After placing an order, you will receive an order confirmation email.

An automated confirmation acknowledges receipt of your order. We may contact you if there is an availability, payment, fraud-prevention or pricing issue that must be resolved before fulfilment.

If an order cannot be fulfilled, we will notify you and arrange any refund due.

  1. Prices and Payment

Prices are displayed in U.S. dollars for the U.S. market. Any applicable shipping charges and sales tax are displayed at checkout before payment.

Any applicable import duties associated with fulfilling your order are covered by Zelvanil.

Payment must be successfully completed before an order is processed.

  1. Processing and Delivery

Orders are typically processed within 1–3 business days after payment confirmation.

U.S. orders are dispatched from within the United States. Standard shipping typically takes 3–7 calendar days after dispatch.

Please see our Shipping Policy for the supported destinations, shipping charges and delivery assistance process.

  1. Changes and Cancellation

Contact service@zelvanil.com as soon as possible if you wish to change or cancel your order.

We will check whether the request can still be accommodated. Changes may no longer be possible once processing or dispatch has begun.

  1. Returns and Refunds

Eligible returns may be requested within 30 calendar days after delivery.

Preference-based return shipping is paid by the customer. Necessary return costs for damaged, defective, incorrect or materially misdescribed products are covered by us.

Approved refunds are returned to the original payment method within 7 calendar days after we receive and inspect the returned item.

Please review our Return & Refund Policy for the complete conditions and instructions.

  1. Consumer Rights

These terms do not limit mandatory consumer rights applicable to your purchase.

  1. Contact Information

Legal Company Name:
Shenzhen Sencan E-Commerce Co., Ltd.

Brand: Zelvanil

Business Address:
Unit 39H-M59, Fortune Tower, 88 Fuhua 3rd Road, Gangxia Community, Futian Subdistrict, Futian District, Shenzhen, China

Email: service@zelvanil.com
Phone: +86 755 8329 0030

Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Standard Time (UTC−8)