Return Policy

Last updated: October 13, 2026

This policy applies to purchases from Zelvanil, operated by Shenzhen Sencan E-Commerce Co., Ltd.

  1. Return Window

You may request an eligible return within 30 calendar days after receiving your order.

  1. Return Eligibility

For a preference-based return, the item must be unused, in its original condition and accompanied by its original packaging and proof of purchase.

Damage caused by use, improper handling or accidental misuse may make an item ineligible for a preference-based return.

These conditions do not prevent you from contacting us about an item that arrived damaged, defective, incorrect or materially different from its description.

  1. How to Request a Return

Email service@zelvanil.com and include:

• Your order number.
• The item you wish to return.
• Your reason for the return.
• Clear photographs of any damage, defect or incorrect item, where relevant.

We usually respond within 1–2 business days. Our team will review your request and provide the appropriate next steps.

Please contact us before shipping an item back.

  1. Return Address

The appropriate return address and instructions will be provided by our support team after your request has been reviewed.

Do not send returns to our business registration address unless we specifically instruct you to do so.

  1. Return Shipping Costs

For preference-based returns, including a change of mind or selection of the wrong style or colour, customers are responsible for return shipping costs. Original shipping charges are not refunded for these returns.

If an item arrives damaged, defective, incorrect or materially different from its description, we will arrange an appropriate return, replacement or refund solution at no additional cost to you, including any necessary return shipping.

  1. Refund Processing

After receiving and inspecting an authorised return, we will notify you of the outcome.

Approved refunds will be issued to your original payment method within 7 calendar days of receiving the returned item.

Your bank or payment provider may require additional time to display the refund. If the stated processing period has passed and you have not received an update, contact service@zelvanil.com.

  1. Exchanges

If you would like a different item, contact our support team. We will explain whether an exchange can be arranged or whether an eligible return and a separate order would be more appropriate.

  1. Order Changes and Cancellation

Contact us as soon as possible if you wish to change or cancel an order.

We will check whether the request can still be accommodated. Changes or cancellation may no longer be possible after processing or dispatch has begun.

If an order is cancelled before fulfilment, any refund due will be returned to the original payment method. If cancellation is unavailable, you may request an eligible return after delivery.

  1. Consumer Rights

This policy does not limit any mandatory consumer rights that apply to your purchase.

  1. Company and Contact Information

Zelvanil is operated by Shenzhen Sencan E-Commerce Co., Ltd.

Business Address:
Unit 39H-M59, Fortune Tower, 88 Fuhua 3rd Road, Gangxia Community, Futian Subdistrict, Futian District, Shenzhen, China

Email: service@zelvanil.com
Phone: +86 755 8329 0030

Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Standard Time (UTC−8)